Problem: I have an older computer with USB 3.0 (Type A) ports. Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the hard drive's performance improves. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.Check both ends of the USB cable and make sure that they are fully seated in their respective ports.Q: Are both ends of the USB cable firmly attached?Ī: Review troubleshooting tips for cable connections below: All users Problem: My file transfers are too slow. For additional support resources, go to LaCie customer support.
For help setting up and using your LaCie hard drive, review the frequently asked questions below.
